Samantha Sergent leads Microsoft’s International Benefits operations team, overseeing a complex global ecosystem that spans vendors, regions, and regulatory landscapes. With over a decade of experience in HR operations and transformation, she has driven scalable, employee-centric solutions across Shared Services and Total Rewards. Samantha has spearheaded Microsoft’s global benefits transformation journey, delivering modern, digital-first experiences through their MyBenefits hub, now live in 13 countries and serving over 18,000 employees and their families. She has played a pivotal role in aligning governance, streamlining operations, and embedding data-driven decision-making into the benefits lifecycle.