Katy Tynan works at the intersection of people and technology. A principal analyst and VP at Forrester, she supports CIOs, CMOs, and chief human resources officers in their work to optimize the employee and customer experience through a highly engaged, inclusive workforce. The author of numerous books and publications – including her most recent book How Did I Not See This Coming? A New Manager’s Guide to Avoiding Total Disaster - Katy has deep expertise in the practice of leadership at all levels of the organization. From start-ups to the Fortune 500, she provides guidance to companies across a variety of industries, with a particular focus on high-tech, biotech, financial services, and education.