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Unlocking Performance: AI + the Culture to Power It
As AI moves from experimentation to enterprise-scale deployment, the leadership challenge is shifting from adoption to execution at scale. In this session, Ana White, Lumen’s Chief People and AI Enablement Officer, will share how Lumen is driving AI as a company-wide transformation grounded in culture, leadership, talent, and modern ways of working.
Ana will reflect on Lumen’s evolution into a more enterprise-focused company with a stronger financial foundation and a strategy centered on modernizing its network, scaling its digital platform, and enabling customers to succeed in the AI era. Rather than treating AI as a stand-alone tool rollout, the session will highlight how Lumen is diffusing AI capabilities across the organization to improve outcomes, strengthen operational rigor, and better serve customers.
The session will show how Lumen is using culture as a strategic lever for AI enablement by strengthening leader capability, building AI fluency, encouraging responsible experimentation, and linking workforce adoption directly to business outcomes. This perspective builds on Lumen’s broader transformation from a legacy telecom operator to a digital network services company designed for speed, clarity, and disciplined execution.
Participants will gain practical insights on setting an AI leadership agenda, establishing governance and decision rights, preparing the workforce for scaled adoption, and measuring progress in ways that matter to the business. The session is designed for senior HR and business leaders who want to move beyond pilots and create sustained value, faster execution, and stronger employee confidence as AI scales across the enterprise.
Ana will reflect on Lumen’s evolution into a more enterprise-focused company with a stronger financial foundation and a strategy centered on modernizing its network, scaling its digital platform, and enabling customers to succeed in the AI era. Rather than treating AI as a stand-alone tool rollout, the session will highlight how Lumen is diffusing AI capabilities across the organization to improve outcomes, strengthen operational rigor, and better serve customers.
The session will show how Lumen is using culture as a strategic lever for AI enablement by strengthening leader capability, building AI fluency, encouraging responsible experimentation, and linking workforce adoption directly to business outcomes. This perspective builds on Lumen’s broader transformation from a legacy telecom operator to a digital network services company designed for speed, clarity, and disciplined execution.
Participants will gain practical insights on setting an AI leadership agenda, establishing governance and decision rights, preparing the workforce for scaled adoption, and measuring progress in ways that matter to the business. The session is designed for senior HR and business leaders who want to move beyond pilots and create sustained value, faster execution, and stronger employee confidence as AI scales across the enterprise.
Speakers
Learning Objective 1
Enable leaders to define a focused AI leadership agenda by aligning business priorities, clarifying decision rights, and establishing accountability and governance that support execution at scale.
Learning Objective 2
Equip executives to build AI-ready organizations by strengthening manager capability, supporting safe experimentation, and embedding AI into learning, work design, and cross-functional collaboration.
Learning Objective 3
Provide a practical 90-day roadmap, including adoption metrics and behavior-based indicators, to help convert AI activity into sustained business impact.
Access Type
Conference Pass