From Information to Execution: Delivering AI-Powered Employee Work Experiences Across the Enterprise

20 Oct 2026
Oceanside C Ballroom
Breakout Session
Today's AI solutions give employees answers but leave them to execute the work themselves. In fragmented technology environments, this means employees are stitching together work across apps, chasing approvals, and managing the gap between what AI suggests and what actually gets done.

Delivering seamless AI-powered employee experiences requires more than better chatbots. It demands intelligent workflow orchestration across your enterprise systems, governed by your business policies, and designed around how employees actually get work done.

In this session, you'll explore the critical gaps between AI-assisted information and end-to-end work execution and learn practical strategies for:
• Reducing process friction by connecting systems and workflows
• Designing AI experiences that move employees from "I have answers" to "my work is done"
• Maintaining governance, policy compliance, and security at scale across integrated experiences
• Building sustainable models that work across your entire enterprise ecosystem

This session will share real-world examples and frameworks you can apply to transform how your organization delivers connected, AI-enabled work experiences for employees.
 
Speakers
Shawn Isinhue
Shawn Isinhue, Director of Business Value Services - ServiceNow

Learning Objective 1

Recognize how current AI workplace tools create inefficiencies and fragmentation, and understand the cost of requiring employees to manually integrate work across disconnected applications and approval chains.

Learning Objective 2

Learn how to evaluate AI workplace solutions based on execution capability, ecosystem integration, and policy governance rather than summarization features alone.

Learning Objective 3

Discover best practices for enabling employees to accomplish complex, multi-system work through unified, policy-driven AI interfaces that maintain business controls.

Access Level

Conference Pass Exclusive