)
)
Close the Confidence Gap: Agentic Technology and the Future of Benefits Utilization
Employees don’t need more benefits information — they need experiences that help them act with confidence. This session explores why benefit dollars go unused — not for lack of motivation, but because using them can feel risky — and how agentic, connected technology can proactively guide employees in the moments that matter. Through real scenarios, benefits and technology leaders will learn how personalized support can improve utilization, strengthen health and financial outcomes, and create a more connected benefits experience.
Learning Objective 1
Reframe low benefits utilization as a confidence gap rather than a knowledge gap — and examine why more information, communication, and point solutions often fail to change behavior.
Learning Objective 2
Identify the decision-point friction — including eligibility and balance uncertainty, and difficulty completing benefit-eligible purchases — that prevents employees from using available benefit dollars.
Learning Objective 3
Evaluate how agentic, connected technology can deliver proactive, personalized support that improves benefits utilization and connects benefit spending to meaningful health and financial outcomes.
Access Type
Conference Pass,Expo Only Pass