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From AI Hype to HR ROI: How Wipro Scaled Agentic AI
What many envision for HR in 2030, Wipro is building today. Wipro has pioneered agentic AI at a scale few enterprises have attempted—going beyond individual productivity to transform end-to-end workflows and drive impact all the way to the P&L. Today, AI Employees serve 240,000 employees and execute 70+ end-to-end actions across HR, IT, payroll, and beyond—with real results: higher employee satisfaction, faster resolution and lower cost of service delivery.
In this case study, Ateet Jayaswal, Chief Culture & EX Officer at Wipro, and Surojit Chatterjee, Founder and CEO of Ema, unpack Wipro’s blueprint for turning the vision of agentic HR into reality—and how, in collaboration with The Josh Bersin Company, they are reimagining what the HR function can look like in an AI-first enterprise.
HR leaders will walk away with a practical playbook for:
- Where to start: How to identify the right workflows for agentic AI
- How to scale: What it takes to move from initial use cases to 70+ end-to-end actions across the enterprise;
- How to drive real ROI: How to translate agentic AI into measurable employee experience, cost and P&L impact
- How to prepare for the operating model shift: How HR roles, capabilities and ways of working need to evolve as AI takes on more end-to-end work
- What’s next: How Wipro is taking agentic AI beyond HR operations into leadership, coaching, learning, and succession planning in collaboration with The Josh Bersin Company
In this case study, Ateet Jayaswal, Chief Culture & EX Officer at Wipro, and Surojit Chatterjee, Founder and CEO of Ema, unpack Wipro’s blueprint for turning the vision of agentic HR into reality—and how, in collaboration with The Josh Bersin Company, they are reimagining what the HR function can look like in an AI-first enterprise.
HR leaders will walk away with a practical playbook for:
- Where to start: How to identify the right workflows for agentic AI
- How to scale: What it takes to move from initial use cases to 70+ end-to-end actions across the enterprise;
- How to drive real ROI: How to translate agentic AI into measurable employee experience, cost and P&L impact
- How to prepare for the operating model shift: How HR roles, capabilities and ways of working need to evolve as AI takes on more end-to-end work
- What’s next: How Wipro is taking agentic AI beyond HR operations into leadership, coaching, learning, and succession planning in collaboration with The Josh Bersin Company
Speakers
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