Building a Skills Strategy for Workforce Readiness: Jack Henry’s Journey

Rapid growth, evolving business priorities, and digital transformation are reshaping the skills organizations need—and increasing the pressure on talent teams to act before those needs become urgent. Jack Henry’s Talent Development team will share how it built a practical, business-led skills strategy to identify emerging needs, prioritize critical skills, and prepare its workforce for what’s next—without waiting for a perfect technology ecosystem or enterprise-wide mandate.

Through Jack Henry’s journey, you’ll learn how the team connected workforce planning to its 8 Bs strategy and translated that vision into an actionable, repeatable approach. The team will share how it established a skills source of truth, strengthened its skills library and governance, partnered across Talent Acquisition, Marketing, customer education, and subject-matter experts, and aligned skills across its talent and learning systems.

The session will also explore how Jack Henry measures progress through skills profiles, internal mobility, upskilling, and access to skill-aligned learning resources—while using executive input and business priorities to continually refine its approach. Most importantly, speakers will share the obstacles and practical lessons learned along the way, including how grounding their strategy in the most critical business needs helped turn a complex skills strategy into manageable first steps.

Whether you’re building a skills strategy from the ground up or working to advance an existing one, this session will provide practical guidance for moving from strategy to execution and building a more workforce-ready organization.