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HR Tech 2025 Agenda

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Shared Services 3.0: Evolution in Action

September 17, 2025
Oceanside D Ballroom
Breakout Session
HR Shared Services has evolved from a cost-saving necessity into a strategic enabler of organizational success. As market volatility and resource constraints intensify, forward-thinking shared services leaders are reimagining their function through innovative technology, streamlined processes, and employee-centric service models. 

This panel features transformative leaders from complex global organizations who are successfully navigating this next generation of change and opportunity. They'll share practical insights on how their shared services functions are delivering more value with constrained resources, contributing directly to operational efficiency, personalization, and improved employee experience. The panelists will share real-life examples of their triumphs and their challenges as they work to build continuous value and improvement. 

This session is ideal for HR leaders, shared services professionals, and technology decision-makers looking to transform their service delivery approach for greater business and employee impact.
Speakers
Tim Young, Senior Vice President of Human Resource Operations - Pearson
Mark Stelzner, Founder & Managing Principal - IA
Nathan Bland, Vice President, Colleague Services - Pfizer
Marissa Hedengren, Vice President, HR Service Delivery & Operations - Iron Mountain

Session Type

Solution Session

Topic

HR Tech and Operational Excellence

Learning Objective 1

Apply proven strategies for transforming shared services beyond transactional support into a critical, enabling function.

Learning Objective 2

Identify process optimization and technology strategies, including responsible AI, that drive efficiency while enhancing the human experience.

Learning Objective 3

Design agile, future-ready shared services capabilities that thrive under economic and organizational pressure.

Access Type

Conference Pass