Scaling HR Support with AI: 3 Lessons from Salesforce’s Experience

17 Sep 2025
Mandalay Bay I Ballroom
Core Session
As HR teams embrace AI to streamline support, learn how Salesforce is using its internal solutions, Agentforce and HR Service, to empower employees with faster, self-service help. Discover three key strategies that have helped their team resolve complex inquiries more effectively, reduce manual work, and refocus HR efforts on high-impact priorities. This session offers real-world takeaways you can adapt in your own organization.
Speakers
Jessica Holt Ware
Jessica Holt Ware, AVP Sales - Salesforce
Sherin Sunny
Sherin Sunny, Senior Director, Product - Salesforce
Zach Gary
Zach Gary, Senior Director, HR Product Management - Salesforce
Caleb Steen
Caleb Steen, Senior Director, Solution Engineering - Salesforce