Scaling HR Support with AI: 3 Lessons from Salesforce’s Experience
September 17, 2025
Mandalay Bay I Ballroom
Breakout Session
As HR teams embrace AI to streamline support, learn how Salesforce is using its internal solutions, Agentforce and HR Service, to empower employees with faster, self-service help. Discover three key strategies that have helped their team resolve complex inquiries more effectively, reduce manual work, and refocus HR efforts on high-impact priorities. This session offers real-world takeaways you can adapt in your own organization.
Session Type
Core Session
Topic
AI in Automation in HR
Learning Objective 1
- Identify key strategies for implementing AI-powered self-service in HR operations by examining Salesforce’s internal use of Agentforce and HR Service, and assess how similar approaches could streamline support functions within your own organization.
Learning Objective 2
- Analyze methods for reducing manual HR workload through intelligent automation, and outline steps to prioritize and shift team focus from transactional tasks to strategic initiatives.
Learning Objective 3
- Apply practical lessons from Salesforce’s internal adoption of AI tools to evaluate your organization’s readiness, design a roadmap for scalable support, and improve employee experience in your HR service delivery.
Access Type
Conference Pass