Journey back to a simpler time as we reminisce the straightforward disputes of the past and compare them to today's intricate, globally influenced workplace confrontations. This session provides a deep dive into the evolution of conflict resolution as it relates to diversity, inclusion and belonging, from internal debates over sales credits and ERP systems to the current landscape dominated by political and religious differences that once never crossed the office threshold.
As we navigate this new era where employees engage in socially relevant conversations and boldly address offensive remarks, the need for nuanced, civil discourse has never been more critical. This engaging session not only explores technological tools and strategies for fostering understanding and resolution but also emphasizes the importance of upskilling employees in the art of civil communication and behaviors.