Building Trust in AI: How LivePerson Improved Feedback Quality
September 26, 2024
Case Study Theater
Employee Experience
As an AI company, LivePerson places a high importance on responsible AI. Join this session to learn how Deanna LaPierre not only got buy-in for rolling out a new AI-infused performance management process but received an award for how well it has impacted employees!
LivePerson uses Betterworks Intelligent Performance Management to make managers more effective and employees more productive. Through thoughtful planning and rigorous testing, LivePerson has infused genAI throughout the performance process. Now, employees report time savings and an improved experience through goal development, conversations, and feedback, finding it a more valuable process than ever before.
LivePerson uses Betterworks Intelligent Performance Management to make managers more effective and employees more productive. Through thoughtful planning and rigorous testing, LivePerson has infused genAI throughout the performance process. Now, employees report time savings and an improved experience through goal development, conversations, and feedback, finding it a more valuable process than ever before.
Speakers
Session Type
Case Study
Learning Objective 1
1) Understand how LivePerson used Betterworks to implement a continuous performance management process.
Learning Objective 2
2) Learn how LivePerson navigated the vetting and deployment of an AI tool across their workforce, and its early impact
Learning Objective 3
3) Discover how LivePerson works to build executive buy-in and navigate change management across the organization